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TERMS OF SERVICE

When accessing this website or purchasing our products, you must agree to the following terms and conditions:

  • You will use this site for personal, commercial, or educational purposes only, and keep all information, including shipping location, billing address, and security policy, confidential. You will not share your account with anyone else.

  • You understand that some of the products advertised on the website may have harmful side effects and be detrimental to your health.

  • You are at least 18 years old (for European customers) or 21 years old (for US customers).

  • You will not use this site to cause harm to others and will only use it for commercial purposes.

  • You will engage with the site’s operators in a respectful and culturally appropriate manner.

  • You are not collaborating with law enforcement or representing any law enforcement organization.

  • By agreeing to these terms and conditions, you confirm that you have read and understood them, and will comply with them in all your interactions with this website​

Your Use of Products 

Umbrella Labs’ Products are intended primarily for laboratory research purposes and, unless otherwise stated on product labels, in Umbrella Labs’ product directory or in other literature furnished to you, are not to be used for any other purposes, including but not limited to, in vitro diagnostic purposes, in foods, drugs, medical devices or cosmetics for humans or animals or for commercial purposes.  You acknowledge that the Products have not been tested by Umbrella Labs for safety and efficacy in food, drug, medical device, cosmetic, commercial or any other use.

You expressly represent and warrant to Umbrella Labs that you will properly test, use, manufacture and market any Products purchased from Umbrella Labs and/or materials produced with Products purchased from Umbrella Labs in accordance with the practices of a reasonable person who is an expert in the field and in strict compliance with all applicable laws and regulations, now and hereinafter enacted.  You further warrant to Umbrella Labs that any material produced with Products from Umbrella Labs shall not be adulterated or misbranded within the meaning of the Federal Food, Drug and Cosmetic Act and shall not be materials which may not, under Sections 404, 505, or 512 of the Act, be introduced into interstate commerce.

You realize that, since Umbrella Labs’ Products are, unless otherwise stated, intended primarily for research purposes, they may not be on the Toxic Substances Control Act (TSCA) inventory.  You assume responsibility to assure that the Products purchased from Umbrella Labs are approved for use under TSCA, if applicable.  You have the responsibility to verify the hazards and to conduct any further research necessary to learn the hazards involved in using Products purchased from Umbrella Labs. You also assume the duty to warn your employees, those associated with you and any auxiliary personnel (such as freight handlers, etc.) of any risks involved in using or handling the Products.  

You agree to comply with instructions, if any, furnished by Umbrella Labs relating to the use of the Products and not misuse the Products in any manner.  If the Products purchased from Umbrella Labs are to be repackaged, relabelled or used as starting material or components of other products, you agree that you will verify Umbrella Labs’ assay of the Products.  No Products purchased from Umbrella Labs shall, unless otherwise stated, be considered to be foods, drugs, medical devices or cosmetics.

Resale, Distribution and Export Prohibited 

You warrant to Umbrella Labs that you will use the Products directly and as permitted above, and you further agree that the Products may not be marketed, distributed, resold or exported by you for any purpose.

ASSURANCE OF QUALITY

At our store, we take quality seriously. Prior to acquiring any products, we subject them to rigorous testing. Our manufacturers guarantee the quality and authenticity of their products, and we ensure that they meet our standards.
If you encounter any issues with the quality of our products, please notify our site administrator immediately by submitting a support ticket with a detailed explanation of the problem and, if necessary, accompanying proof images.
If you have used a product purchased from us and have an allergic reaction to any of its components, please consult with your doctor as we are not qualified to provide medical advice in such cases.

ORDERING PROCESS

To place an order, make sure to carefully read and follow the ordering instructions provided. Once you’ve placed an order, it will remain inactive until payment is received.

We will begin processing your order within 24 hours of receiving payment.

CANCELLATION OF ORDERS

You may cancel or delete an order at any time, as long as it hasn’t been submitted to us. If the order has already been paid for or activated, you must submit a support ticket through our contact us page to request cancellation.

WRONG PRODUCT ORDERED

If you accidentally order the wrong product and are unable to inform us before the shipment is released, we cannot reship the required products. When the time between placing an order and making payment exceeds one week, you must confirm the availability of the ordered products by submitting a support ticket through our contact us page.

ORDER PRICING

Placing an order locks in the price. If you leave an order unpaid in the system and the current live price changes, you will still be required to pay the original amount quoted in your order.

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ORDER STATUS

You can always check the status, contents, and other details of your order in your order history, which is accessible in the My Account section of our site.

ORDER CODES AND TRACKING NUMBERS

The order number and mail tracking code serve different purposes; make sure not to confuse them.

 

OUR RESHIPPING POLICY

If there are any issues with your order, we have a policy in place to help resolve them. Here are the details of our policy on reshipping orders:

INDIVIDUAL ITEMS RECEIVED IN YOUR PACKAGE

Missing Items:

If you receive your order and find that some items are missing, please contact customer service and provide details of the shortage. After an investigation, we will compensate you for any missing items.

Incorrect Items:

If you receive the wrong item in your package, we will reship the correct item at no additional cost to you.

Damaged Items:

If any items in your package are damaged, please report it to us via a support ticket and provide a photograph of the damaged product, labels, and packaging. After we verify the damage, we will take appropriate action to resolve the issue.

MISSING PACKAGES

Incorrect Address:

If your package is lost due to an incorrect address provided by you, we will not reship the package.

Address Change:

If you change your address before the scheduled delivery date, we will not reship the package. If you change your address after the scheduled delivery date has passed, we will only reimburse you for 50% of the package’s value unless someone can receive the package at your old address.

Reporting Missing Package:

If your package is missing, you must report it to us 30 days after the scheduled delivery date. You will need to provide us with the package and order ID, as well as a new address for reshipment.

Lost Packages:

If your package is overdue by more than 30 days, it is considered lost.

Reporting Delay:

If your package is delayed, please contact us no later than the 15th day after the scheduled delivery date.

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